Asian Food Grocer presents the best snacks, candy, Ramune, and much more.
Disclaimer
Product packaging, specifications and price are subject to change without notice. All information about the products on our website is provided for information purposes only. Please always read labels, warnings and directions provided with the product before use.
The date of production is NOT the same as an expiration date.
Please note some manufactures will label the product with the date of production which is different from the expiration date. Typically, products are good for 9 months or longer from the date of production.
Possible alternative phrasing/acronym for the date of production:
DOP/ 生产日期/ shelf life
manufacture date
production date
D then the date
If you have any questions regarding the date of production/expiration concerns, please feel free to reach out to us.
Shipping Information
Refund Policy
A refund, or credit, for the cost of unopened merchandise, less a 15% restocking fee, will be issued when merchandise is returned within 10 days of receipt. Shipping cost will only be refunded if the return is due to an error made by Asian Food Grocer (AFG).
Please note: AFG is not responsible for items opened or damaged due to high pressure/altitude. These items will not be refunded or accepted for return.
Out of Stock Items
Due to AFG's large variety of items and constant volume of sales, occasionally, items listed for sale on the e-store may be out of stock. AFG will issue an immediate refund for items ordered but currently not in stock.
Return Policy
Products Damaged, Shipped in Error, or Not Received
Products are free of damage and breakage when your order is shipped from our warehouses. Although AFG products are packaged very carefully, damages may occur in transit or products may not reach their final destination. Please contact Customer Service if you receive a damaged or broken product, or if you have not received your order. You will be asked to provide proof by photo to info@asianfoodgrocer.com along with your order number attached, via email.
Make sure to save all contents, including packaging, for FedEx to investigate on any damaged order. AFG will then submit a claim to the carrier for their investigation. The investigation may take up to two business weeks to complete. Replacement items will not be shipped until the claim process has been resolved.
Shipping charges on the original order will be refunded or a credit given only if the merchandise is damaged in transit or was shipped in error.
Unopened Merchandise
Unopened merchandise may be returned within 10 days of receipt. Return shipping charges will be the customer’s responsibility. Returned items will be subject to a 15% restocking fee and original shipping charges will not be refunded.
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ACH Policy - For customer who prefer to pay via ACH
By selecting payment via ACH, I confirm the bank information provided is accurate. I authorize Asian Food Grocer to collect a $30 service fee for any returned payments for reasons including but not limited to:
Non-Sufficient Funds
Incorrect Account Number
Revoked Authorization (Customer bank account is not set up for electronic debits)
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